When you email help@lhv.com, your message may first be reviewed by our AI-assisted support. It can help with suitable routine questions and direct you to our support team when needed and does not make decisions about your account.

Please only include the personal information needed for us to deal with your request. You can read more about how we use and protect your data in our personal banking privacy policy.

Our support team is available Monday to Friday, 9:00 am–5:00 pm. We aim to respond to all emails within two business days.

Prefer to speak to someone?
Request a callback by email and we’ll arrange a suitable time.

We’re also working on in-app chat as another way to contact us.