Speak to us about LHV Personal
Email us anytime at help@lhv.com
When you email help@lhv.com, your message may first be reviewed by our AI-assisted support. It can help with suitable routine questions and direct you to our support team when needed and does not make decisions about your account.
Please only include the personal information needed for us to deal with your request. You can read more about how we use and protect your data in our personal banking privacy policy.
Our support team is available Monday to Friday, 9:00 am–5:00 pm. We aim to respond to all emails within two business days.
Prefer to speak to someone?
Request a callback by email and we’ll arrange a suitable time.
We’re also working on in-app chat as another way to contact us.
Additional support
We always want to make sure you’re getting the right support.
Whether you're facing a temporary challenge or have longer-term needs related to illness, financial stress, a disability, or caring responsibilities, we're here to help.
If your circumstances affect how you manage your money or use your account, please let us know via help@lhv.com so we can best support your needs.
Frequently asked questions
Complaints
At LHV, we’re committed to delivering great customer service, but we understand that sometimes things can go wrong. When that happens, we’re here to listen, investigate, and work with you to make things right. Find out about our complaints process.
Reporting Fraud
If you suspect fraud or have concerns about a potential scam, let us know immediately. Reporting quickly helps us protect your account and others. You can report your concerns to LHV Bank via email at: help@lhv.com
Please include the following details when reporting:
A description of the incident, including dates, times and those involved.
Any emails, messages, or phone numbers involved.
Details of transactions, if applicable.
Details of any Police report that has been filed, including a crime reference number.